ANTI PHISHING POLICY

BEWARE! ITS NOT US, BUT A SCAMSTER

We have noticed that there have been several incidents where Padosikidukan’s name is misused to collect personal information as well as to cheat and mislead the customers. Please note that such incidents are a scam and must be immediately reported to us at info@padosikidukan.com.

BEWARE of such frauds and phishing activities and by following these steps you can identify and safeguard yourself from such scamsters:

a) Be vigilant. Please do not divulge any personal or sensitive data including bank details such as OTP, UPI/ATM PIN, CVV or credit/debit card details to anyone claiming to be a Padosikidukan’s representative.

b) Ensure that you do not click on any suspicious links or any unauthorized web portals or social media posts.

c) Watch out for any suspicious calls, fake messages, unsolicited or spam e-mails and any communication sent to you by the unauthorized person(s) asking you to share any personal information malafidely under the pretext of processing refund claims, soliciting to participate in any unauthorized offers, lotteries, contests or scheme or asking for payment of money for such participation or to receive any award thereof or offering any job opportunity.

d) Avoid paying any money or deposit funds to any person wrongfully claiming to be Padosikidukan’s representative or job consultant(s). Neither Padosikidukan nor any of it’s representative or authorized recruitment consultants take money or any other kind of payment for jobs.

e) Report any incident which you believe to be fake or misleading, immediately to us to stay safe from such fraud or phishing.

f) Ensure that you transact with us using the authorized channels of Padosikidukan including it’s platform, approved social media pages or valid and genuine contact details to keep yourselves safe and secure from such fraud or phishing.

We are concerned about the security of your online transactions with us and always strive to keep a safe and secure user experience for you. In case of any queries please reach out to us at info@padosikidukan.com

INTELLECTUAL PROPERTY POLICY

Company (as defined in the Terms & Conditions) respects all third party intellectual property. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please refer to the procedure for registration of a complaint mentioned herein below.

To facilitate and assist people and organizations protect their intellectual property rights and as a trust building exercise between Company and its users, the Company has put in place this Intellectual Property Policy ("IP Policy") to identify and remove infringing or unlicensed items and material listed on its Platform (as defined in the Terms & Conditions) when an owner of intellectual property reports such infringement to us. The IP Policy is made in compliance with the applicable Indian Laws.

1.              Intellectual Property

For the purpose of this IP Policy, "Intellectual Property" includes the following:

(a)            "Trade Marks" means a mark capable of being represented graphically and which is capable of distinguishing the goods or services of one person from of the others and may include service marks, logos, designs, trade dress, shape of goods, their packaging or combination of colours, as are duly registered and/or pending registration under the Trade Marks Act, 1999.

(b)            "Copyrights" in, copyrighted works and copyrighted materials i.e. literary, dramatic or musical work or artistic work, owned, acquired or validly licensed to any person in terms of the Copyright Act, 1957.

(c)            Other intellectual property rights legally valid and recognised in India such as trade secrets, proprietary know-how, any patentable or non-patentable inventions, discoveries or any modifications, adaptations, derivatives or improvements of each of the above.

2.              Eligibility to Report

If you are the owner/valid licensee of any Intellectual Property in any content ("IP Owner") available/uploaded on Platform without your consent, or you believe that your content has been copied/misused in any way that constitutes infringement of your Intellectual Property rights, you may report the same to Company.

3.              Procedure to report Intellectual Property right infringement

3.1.          IP Owner is required to email us at INFO@PADOSIKIDUKAN.com; a notice of infringement in the format set out in SCHEDULE I hereto ("Notice Form") specifying the allegedly infringing listings on Platform.

3.2.          Company, on receipt of the Notice Form, may satisfy itself with the (a) genuineness of a duly and completely filled Notice Form and (b) the veracity thereof. Basis the same, Company may:

(i)             immediately delist the infringing products from the Platform;

(ii)            block the relevant supplier/reseller/vendor/merchant/advertiser account from Platform and/or bar such supplier/reseller/vendor/merchant/advertiser from listing any products on Platform.

4.              Indemnity

IP Owner understands that by submitting Notice Form, IP Owner grants to Company, the right to inter alia forwarding the Notice Form to the parties involved in the provision of the allegedly infringing content. You agree to indemnify Company for all claims brought by a third party against Company arising out of or in connection with the submission of a Notice Form.

5.              Consequences of Incomplete/Frivolous Reporting

5.1.          If the Notice Form is incomplete or Company opines (in its sole discretion) that the Notice Form is frivolous and/or fake, Company may not take any action as stated above and may, if it deems necessary, report to the relevant supplier/reseller/vendor/merchant/advertiser.

5.2.          If relevant supplier/reseller/vendor/merchant/advertiser believes that a report against it is frivolous, such relevant supplier/reseller/vendor/merchant/advertiser may intimate Company about the same along with documentary proof thereof ("Counter Claim").

5.3.          Company may reactivate the account of such relevant supplier/reseller/vendor/merchant/advertiser and list the products on the Platform if Company is satisfied, in its sole discretion, of the genuineness of such Counter Claim. Company may require such supplier/reseller/vendor/merchant/advertiser to provide such information or documents, as it may deem fit for the said purpose.

5.4.          You acknowledge that Company will exercise its discretion based on the documents and information provided by you and shall not independently verify the genuineness of your claim. Accordingly, Company shall not be held liable in any manner for any act/omission, so far as Company exercises reasonable and due diligence with respect to any Notice Form and/or a Counter Claim.

5.5.          You acknowledge that Company is not a statutory or judicial body and may act or omit to act basis the documents provided to it either by an alleged IP Owner or relevant supplier/reseller/vendor/merchant/advertiser. You accordingly, acknowledge that Company shall not be liable for any such action or omission.

SCHEDULE I

NOTICE FORM

To,

RKR APPARELS PRIVATE LIMITED

I/We, [__] [insert name] (s/d/o or a company/LLP registered under the Companies Act, 1956/2013/ Limited Liability Partnership Act 2008) residing at /having registered office at [__] [insert address], through authorised representative Mr. [__] [insert name and designation], authorised vide [__] [insert details of Board Resolution, if any] do solemnly and sincerely declare as follows:

1.              I/We am/are the right owner of certain Intellectual Property rights, created/modified and applied for registration/registered under [__] [insert details of relevant statute]. Please see enclosed certified true copy of [__] [insert details proof of ownership of Intellectual Property by IP Owner];

2.              I/We believe that the item listings or materials identified in the annexure attached hereto [link and other details to be provided] are not authorised by me/us, our agent, or the law and therefore infringe my/our Intellectual Property rights;

3.              [__] [insert reasons for comprehending that the products in question violate IP Owner's Intellectual Property rights and the basis of your decision such as test purchases, laboratory reports or such similar documentary proof].

4.              In light of above, you are requested to expeditiously remove or disable access to the material or products claimed to be infringing from PADOSIKIDUKAN.com/Portal.

5.              I/We may be contacted at:

Name- [__]
Designation & Company- [__]
Address- [__]
Email- [__]
Telephone/Fax- [__]

and make this declaration conscientiously believing it to be true and correct.

Declared by [__]
on [__] [insert date] at [__] [insert place]

Yours sincerely,

Signature

Note:

(i)             Please provide documentary proof of ownership of Intellectual Property;

(ii)            Please provide documentary proof supporting your claim (if any);

(iii)           Please note that all documentary proof submitted along with this Notice should be "certified as true".

(iv)           Please note that the information and documents provided in this notice may be shared with the person who is alleged to have infringed your Intellectual Property.

PROHIBITED AND RESTRICTED PRODUCTS POLICY

This Prohibited and Restricted Products Policy (“Policy”) is an electronic record published in accordance  with the provisions of Information Technology Act,2006 and Information Technology (Intermediaries  Guidelines) Rules, 2011. This Policy shall be read in connection with the Supplier Agreement and  Supplier Terms and Conditions.

The domain name https://padosikidukan.com (“Website”) and any related mobile or software applications  (“Application”) (hereinafter collectively referred to as “Platform”) are owned and operated by RKR Apparels Private Limited (including its directors, full time employees, subsidiaries and affiliates,  collectively, the “Company”) a company incorporated under the Companies Act, 2013 with its  registered office at 139, Ahilya Nagar, Army Head Quarter, Indore Indore, Madhya Pradesh, India, 452006.

Platform is an online marketplace where registered suppliers (“Suppliers”) can offer to sell their  products (“Products”) to registered users of the Platform. Supplier(s) may use the Application only for  sale of Products which are inter alia legitimately procured/produced/sourced. Supplier shall not use the  Application for selling or otherwise dealing with any product/goods/commodity whose sale or  otherwise dealing with, is either regulated or prohibited or in contravention with any law in force in  India, including but not limited to:

1. Drugs and Narcotics or Psychotropic substances: Supplier shall not be permitted to list or sell any  drug, medicine, psychotropic substances, narcotics or derivatives thereof in contravention to the  Applicable Law including but not limited to the Drugs and Cosmetics Act, 1940 and rules thereof. Drugs shall refer to the meaning prescribed under Drugs and Cosmetics Act, 1940 including but  not limited to Ayurvedic, Unnani or Siddhi drugs.

2. Sale of any prescribed drugs or medicines in contravention of the Applicable Law and/or without  any applicable license/approvals from the relevant authority for such sale.

3. Sale of Products which may infringe the intellectual property rights of third parties.

4. Pre-packaged Products not packed in accordance with the Legal Metrology Act, 2009 and rules  thereof.

5. Sale of Products in contravention of BIS standards.

6. Sale of spurious Products.

7. Sale of replica & counterfeit Products.

8. Sale of pornographic or explicit material/contents.

9. Sale of any adult Products which are obscene or any Product having obscene display/representation  on its package, which are not legally allowed for sale, use or consumption.

10. Sale of promotional samples, free of cost (FOC), not for retail sale Products or freebies. 11. Sale of prohibited or restricted Products in contravention of Import Policy notified by DGFT.

12. Tobacco, tobacco Products or any Product containing nicotine and cigarettes including e-cigarette. 13. Adulterated or rotten produce.

14. Animal Products or hides/skins/teeth, nails and other parts etc. of animals which are illegal for sale  or trade.

15. Sale of Liquor or Alcoholic beverages.

16. Products procured by indulgence in illegal activities.

17. Products hazardous to the health or safety of human beings.

18. Sale of any pyrotechnic device, explosives or fireworks.

19. Sale of any firearms, ammunition or weapons.

20. Sale of currencies including any old or discontinued currency.

21. Sale of securities including stocks, bonds, mutual funds.

22. Products containing any information to; a) defame or slander any person or groups of people based  on race, ethnicity, national origin, religion, sex, or other factors; b) encourage or incite violent acts or c) promote intolerance or hatred.

23. Products not conforming to standards and regulations prescribed by the Food Safety and Standards  Authority of India or banned by the relevant authorities for human consumption.

24. Specified Plants protected under the Wildlife (Protection) Act, 1972.

25. Sale of cardamom not in accordance with the Spice Board Act, 1987.

26. Products ripened by use of carbide gas or Products not fit for human consumption. 27. Sale of tea in contravention of the Tea Act, 1953.

28. Sale of produce bearing false grade prescription or counterfeiting such mark in violation of the  Agricultural Produce (Grading and Marking) Act, 1937 and rules made thereunder.

29. Products imported or transported in contravention of the Destructive Insects and Pests Act, 1914  and the Plant Quarantine Order 2015.

30. Products released by government warehouses for sale by fair price shops under the Public  Distribution System Order 2001 and Targeted distribution system order 2015.

31. Products imported or sold in contravention of any procedure established under law.

The above list is inclusive and merely indicative in nature and accordingly, such Products that are not  listed above but either regulated or prohibited or in contravention with any law in force in India shall  by implication be part of the above list, though not specifically listed.

In case it comes to the attention of Padosi Ki Dukan that any Supplier is either selling/listing or attempting to  do so on the Platform, Padosi Ki Dukan may terminate the agreement with such Supplier with immediate effect including forthwith suspending access to the Platform by such Supplier, without the requirement of any  notice, and, at its discretion, report such incident to the concerned authority, if any.

WHISTLE BLOWER POLICY

1.1.            Background

1.1.1.      Padosi Ki Dukan Inc. (together with its group companies “Company” or “Padosi Ki Dukan”) encourages its employees, consultants and partners such as suppliers, service providers, users and anyone having any connection with Padosi Ki Dukan, who have reasonable suspicions of misconduct to report such concerns without fear of punishment. This Whistle Blower Policy (“Policy”) is created with a purpose to provide a secured framework which an employee, consultant or contractor (“Individual(s)”) can use to share his/ her views, observations and objections with regard to unacceptable behavior of other Employees, consultants or contractors of the Company which shows malpractice or wrongdoing which may adversely affect the rights of the Individuals of the Company or tarnish the image and reputation of the Company.

1.2.            Policy Objectives

1.2.1.      This Policy seeks to provide a channel to the Individuals to report to the management, concerns in relation to malpractices and events which have taken place/ suspected to take place, involving:

(i)                      Breach of the Code of Conduct of the Company;

(ii)                    Breach of integrity and ethics;

(iii)                  Breach of terms and conditions of employment with the Company and rules thereof;

(iv)                  Intentional financial irregularities, including fraud, or suspected fraud;

(v)                    Deliberate violation of laws/regulations;

(vi)                  Gross or willful negligence causing substantial and specific danger to health, safety and environment;

(vii)                Manipulation of data/records of the Company;

(viii)              Pilferation of confidential/propriety information;

(ix)                  Gross wastage/misappropriation of funds/assets of the Company.

(x)                    Incidents which are adversely impacting an Individual’s performance and engagement during the course of his/ her association with the Company.

(xi)                  Any act of physical assault which endangers or puts the fear of life endangerment in the mind of an Individual while at work.

(xii)                Any verbal volley or targeted communication which psychologically intimidates the self- respect and social image of an Individual in the opinion of another.

(xiii)              Any issue or grievance which the Individual has experienced due to an action or series of actions at work which the Individual has reason to believe that it cannot be shared with anyone other than a third person who may be able to independently assess and help resolve the issues.

1.2.2.      This mechanism neither releases Individuals from their duty of confidentiality in the course of their work nor can it be used as a route for raising malicious or unfounded allegations against people in authority and / or colleagues in general.

1.3.            Scope of the Policy

1.3.1.      This Policy covers malpractices and events which have taken place / suspected to have taken place involving instances of violation of applicable laws, misuse or abuse of authority, breach of contract, fraud or suspected fraud, violation of rules and Code of Conduct of the Company, manipulation of company data including financial data, negligence causing danger to public health and safety, misappropriation of Padosi Ki Dukan’s assets or funds, and other matters or activity on account of which the interest of the Company or the Individuals are affected and formally reported by Whistle Blowers.

1.4.            Definitions

1.4.1.      “Code of Conduct” means the code of conduct as applicable to the Company.

1.4.2.      “Complaint” means a concern raised by an Individual or group of Individuals, through a written communication and made in good faith which discloses or demonstrates information about an unethical or improper activity with respect to the Company. However, the Complaints should be factual and not speculative or in the nature of an interpretation / conclusion and should contain as much specific information as possible to allow for proper assessment of the nature and extent of the concern.

1.4.3.      “Individuals” means all Employees, consultants or contractors engaged by the Company.

1.4.4.      “Investigating Officer” means the officer appointed by the management of the Company from amongst the Employees to assist in the investigation of a Complaint.

1.4.5.      “Management” means management of the Company.

1.4.6.      “Policy” means this Whistle Blower Policy and including any amendments made to it from time to time.

1.4.7.      “Subject” means a person or group of persons against or in relation to whom a Complaint is made or evidence gathered during the course of an investigation.

1.4.8.      “Whistle Blower” is an Individual or group of Individuals who make a Complaint under this Policy and also referred in this Policy as Whistle Blower.

1.4.9.      “Whistle Blower Committee” shall mean the committee set up by the Company to investigate Complaints.

1.5.            Receipt and Disposal of Complaints

1.5.1.      Complaints should be reported in writing and should be duly signed by the Whistle Blower. The Complaint should be made as soon as possible after the occurrence of the event the said Complaint relates to and the Whistle Blower becoming aware of the occurrence of such event so as to ensure a clear understanding of the issues raised.

1.5.2.      The Complaint made should either be typed or written in legible handwriting and may be in English or in Hindi. The Whistle Blower shall clearly write his/her name, designation, location, e-mail ID, contact number and address on the Complaint. It may be noted that anonymous/ pseudonymous Complaints will not be investigated.

1.5.3.      All Complaints should be addressed to the Whistle Blower Committee by sending an email to whistleblower@Padosi Ki Dukan.com. A complaint can also be made by writing to the following address:

The CFO.

Padosi Ki Dukan Inc.

139, Ahilya Nagar, Army Head Quarter, Indore, Indore,Madhya Pradesh, India, 452006.

1.5.4.      An individual must exercise sound judgment in raising concerned to avoid baseless allegations.

1.5.5.      On receipt of the Complaint, the Whistle Blower Committee shall make a record of the Complaint and also ascertain from the Whistle Blower whether he/ she was the person who made the Complaint or not for further appropriate investigation and needful action.

1.5.6.      The Whistle Blower Committee may call for such further information or particulars from the Whistle Blower as he deems fit.

1.6.            Investigation

1.6.1.      All Complaints under this Policy will be recorded and thoroughly investigated. The Whistle Blower Committee will investigate and may at its discretion consider involving any other officer of the Company for the purpose of the investigation. In case the Whistle Blower Committee deems necessary it may identify an Investigating Officer.

1.6.2.      The investigation may involve study of documents and holding of interviews with various individuals. Any person required to provide documents, access to systems and other information for the purpose of such investigation shall co-operate in doing so. Individuals with whom the Investigating Officer requests an interview for the purposes of such investigation shall make themselves available for such interview at all reasonable times and shall provide the necessary co-operation for such purpose.

1.6.3.      Subject(s) will normally be informed in writing of the allegations at the outset of a formal investigation and shall be accorded opportunities for providing their inputs during the investigation.

1.6.4.      The Whistle Blower Committee or the Investigating Officer, as the case may be, will make best endeavors to complete the investigation and submit to the Management, an investigation report within 30 days from the receipt of the Complaint.

1.7.            Decision and Reporting

1.7.1.      The Whistle Blower Committee along with its recommendations will report the findings of the investigation to the Management within 30 days of receipt of a Complaint for further action as deemed fit. In the event a prima facie case exists against the Subject, the Management shall take appropriate action in this regard or shall close the matter, as the case may be, for which the Whistle Blower Committee shall record the reasons. Copy of the above decision shall be addressed to the Management who in turn shall intimate the Whistle Blower and the Subject of the same.

1.7.2.      In case the Subject is any member of the Whistle Blower Committee, the Management shall in turn will appoint another Employee as a member of the Whistle Blower Committee to examine and investigate the Complaint.

1.7.3.      In the event the Whistle Blower Committee is of the view that a Complaint has not been made in good faith such an event shall be viewed seriously and the Whistle Blower may be subject to appropriate disciplinary action. In case of repeated frivolous complaints or false allegations by an Individual, the Whistle Blower Committee, may take suitable disciplinary action including reprimand against the concerned Individual in accordance with the rules, procedures and policies of the Company.

1.7.4.      The Whistle Blower Committee shall keep and maintain the following records in respect of the Complaint, its investigation and action taken:

(i)                      Brief facts of Complaints stating whether the same Complaint was raised previously by anyone, and if so, the outcome thereof;

(ii)                    Details of actions taken by Whistle Blower Committee/ Investigating Officer for processing the complaint.

(iii)                  Findings of the Whistle Blower Committee/ Investigating Officer;

(iv)                  The recommendations of the Whistle Blower Committee/ other action(s).

1.8.            Secrecy / Confidentiality

1.8.1.      The Whistle Blower, Whistle Blower Committee, Management, the Subject and everybody involved in the investigation and redressal process shall:

(i)                      Maintain utmost confidentiality of all matters under this Policy;

(ii)                    Not discuss the matter with any person whatsoever except to the extent or with those persons as required under this Policy for completing the process of the investigation;

(iii)                  Not keep related documents unattended anywhere at any time; and

(iv)                  Keep all related electronic mails / files under password.

1.9.            Misuse of the Program and Channel

1.9.1.      The Company recognizes the need to offer Individuals this safe and secure channel to share their inputs and grievances about instances covered under this Policy with a neutral and independent panel for investigation and action. It is also important for Individuals to be cognizant of the fact that the Company discourages and shall take serious action should such channels be misused for any other purpose than for which they have been incorporated.

1.9.2.      The Whistle Blower Committee is required to assist in the investigation of a complaint reported by an Individual and ensure that every measure of confidentiality is taken to safe guard the identity and inputs shared by the Whistle Blower.

1.9.3.      The program requires equal confidentiality from the Whistle Blower as much as the Whistle Blower believes in the confidentiality at the end of the Whistle Blower Committee. Thus, any Individual can report immediately of any action of repercussion arising out of leak of information at his/ her end. Such leak of information may occur by error of mention or sheer negligence on the part of the Individual. The Whistle Blower Committee reserves the right to independently investigate this afresh and take necessary action against the erring parties involved (including the reporter if the facts of investigation so reveal).

1.9.4.      The use of this framework and channel is discouraged in any of the following scenarios which may be considered as ‘Business as Usual’ issues and should be reported to the respective business level authorities who are designated to address the same in each business by virtue of their roles. The below list is suggestive in nature and not exhaustive; the Whistle Blower Committee reserves the discretion not to entertain such incidents and may advice the Individual to report it to the appropriate manager/ authority.

(i)                      Non- functional / Malfunctioning infrastructure, telecommunication systems and/ or virtual systems.

(ii)                    Disagreements between Individuals arising out of the normal course of discussion with regard to business-as-usual (BAU) actions and/ or expectations.

(iii)                  Domestic issues which are personal to an Individual.

(iv)                  Historical conflicts between two or more Individuals which are personal in nature.

1.10.        Protection

1.10.1.   No unfair treatment will be meted out to a Whistle Blower by virtue of his/ her having reported a Complaint under this Policy. The Company, as a policy, condemns any kind of discrimination, harassment, victimization or any other unfair employment practice being adopted against Whistle Blowers. Complete protection will, therefore, be given to Whistle Blowers against any unfair practice like retaliation, threat or intimidation of termination/ suspension of service, disciplinary action, transfer, demotion, refusal of promotion or the like including any direct or indirect use of authority to obstruct the Whistle Blower’s right to continue to perform his duties / functions including making further Complaints. If the Whistle Blower is required to give evidence in criminal or disciplinary proceedings, the Company will arrange for the Whistle Blower to receive advice about the procedure etc.

1.10.2.   A Whistle Blower may report any violation of the above clause to the Whistle Blower Committee, who shall investigate into the same and recommend suitable action to the Management.

1.10.3.   The identity of the Whistle Blower shall be kept confidential to the extent possible. The identity of the Whistle Blower will not be revealed unless he himself has made either his details public or disclosed his identity to any other office or authority. In the event of the identity of the Whistle Blower being disclosed, the Whistle Blower Committee will be authorized to initiate appropriate action against the person making such disclosure. The identity of the Whistleblower, if known, shall remain confidential to those persons directly involved in the implementation of this Policy, unless the issue requires investigation by law enforcement agencies.

1.10.4.   Any other Individual assisting in the said investigation shall also be protected to the same extent as the Whistle Blower. This Policy does not protect an Individual from an adverse action taken independent of his/ her disclosure of unethical and improper practice etc. unrelated to a disclosure made by such Individual pursuant to this Policy.

1.11.        Communication

1.11.1.   This Policy shall be published on the website of the Company.

1.12.        Retention of Documents

1.12.1.   All Complaints documented along with the results of investigations relating thereto, shall be retained by the compliance department of the Company for a minimum period of 5 years or as required by applicable laws, whichever is more, from the date of the decision in specific matters.

1.13.        Administration and Review of the Policy

1.13.1.   The Whistle Blower Committee shall be responsible for the administration, implementation, interpretation, application and review of this Policy in consultation with the Management. The Whistle Blower Committee shall be empowered to bring about necessary changes to this Policy, if required at any stage, with the concurrence of the Management. The Management may also establish further rules and procedures, from time to time, to give effect to the intent of this Policy and further the objective of good corporate governance.

PADOSI KI DUKAN SUPPLIER REFERRAL PROGRAM

This supplier referral offer ("Program") is sponsored and administered by RKR Apparels Pvt. Ltd. ("PADOSI KI DUKAN''). These terms governing the Program ("Program Terms") shall be in addition to PADOSI KI DUKAN’s terms and conditions available at https://www.PADOSI KI DUKAN.com/legal/terms-conditions  ("PADOSI KI DUKAN Terms") and your Supplier Agreement with PADOSI KI DUKAN ("Agreement"). Capitalised terms used herein but not defined shall have the same meaning as under the PADOSI KI DUKAN Terms or the Agreement. In case of any conflict between the Program Terms and the PADOSI KI DUKAN Terms or the Agreement, the Program Terms shall prevail to the extent of such conflict.

1.       OFFER CONDITIONS

1.      This Program is available exclusively for Suppliers who have received at least 1 order, and who fulfil any additional eligibility criteria that PADOSI KI DUKAN may at its discretion introduce from time to time ("Referrer/you").

2.      Referrer shall be provided a link via Supplier panel ("Referral Link") which may be shared with persons eligible to be Suppliers on PADOSI KI DUKAN and who have no prior registration as a seller with PADOSI KI DUKAN (“Referee”). Alternatively, the Referrer may provide PADOSI KI DUKAN with the requisite details of such persons including name, email address and/or telephone number, through the Supplier panel and PADOSI KI DUKAN may invite such persons to register as a Supplier on the PADOSI KI DUKAN platform by sending a Referral Link. It is hereby clarified that for the Referrer and/or Referee to be eligible for any Incentive, (a) the Referee must register on PADOSI KI DUKAN through the Referral Link, or (b) if the Referee is directly invited through the Supplier panel, then the Referee must register by accepting such invite.

3.      Such Referee must fill in the required details as delineated in the Referral Link for the purpose of being registered as a Supplier with PADOSI KI DUKAN ("Referee").

4.      The Referrer and Referee shall be entitled to a cash amount ("Incentive")  for each Referee successfully joining PADOSI KI DUKAN directly through such Referrer's Referral Link. Subject to the other Program Terms, if the milestones set out below are completed within 70 (seventy) days from the date on which both: (i) Referree account on PADOSI KI DUKAN is successfully created; and (ii) necessary verifications conducted by PADOSI KI DUKAN on such new accounts are completed. Upon completion of the foregoing 2 steps, the following Incentive will be provided to the Referrer and the Referee in the following manner:

5.      It is clarified however that while a Referrer may any number of Referees, the Referrer is eligible for incentive for first 10 (ten) referrals only and the maximum Incentive payable to any Referrer for all referrals shall not exceed INR 45000 (Forty Five Thousand Rupees Only). Notwithstanding the foregoing, if a Referrer becomes ineligible to participate in this Program at any time during the Program duration, as determined by PADOSI KI DUKAN at its sole discretion, including but not limited to reasons such as suspected fraud, or other undesirable behaviour, such Referrer will not be able to refer any more suppliers, even if they have referred less than 10 (ten) Referees till date. Only one account per Supplier will be considered for Incentives under this Program.

6.       Any Incentive earned by the Referrer/ Referee will be provided to Referrer/ Referee after 1 (one) day of completion of each milestone as set out in the table paragraph 4 above.

7.      PADOSI KI DUKAN reserves the right to extend, cancel, discontinue, prematurely  withdraw,  change, alter, modify, stop this Program or any part thereof pertinent to this Program at  its sole discretion at any time during its validity as may be required including in view of business exigencies and/or changes by  a  regulatory  authority  and/or  statutory  changes  and/or any reasons beyond their control without providing any prior notice  to Referrer/Referee and the same shall be binding on the Referrers and Referees.

8.       In the event that a Supplier refers another person/entity who is already registered as a Supplier with PADOSI KI DUKAN, neither party would be entitled to any Incentive whatsoever. It is clarified that referral is only applicable for incremental sellers and not existing Suppliers who create a new account.

9.      Suppliers must not bid on or run ads using PADOSI KI DUKAN branded keywords, create replica websites or post their Referral Link on any other website. If a Supplier is found to have engaged in any such behaviour, they shall not be eligible for any Incentive and may also be penalised by PADOSI KI DUKAN.

10.  PADOSI KI DUKAN reserves the right to disqualify any transaction at any time. In cases of fraudulent/suspicious/ illegal transactions, PADOSI KI DUKAN solely reserves the right to revoke the Program or participation or benefits of any Referrer/Referee.

11.   PADOSI KI DUKAN reserves the right to determine eligibility of a Supplier, extend, cancel, discontinue, prematurely withdraw, suspend, change, alter, modify, stop this Program or any part thereof at its sole discretion at any time during its validity as may be required including in view of business exigencies and/or changes by a regulatory authority and/or statutory changes and/or any reasons beyond their control without providing any prior notice to the Referrer/Referee and the same shall be binding on all Referrers and Referees.

2.       GENERAL TERMS

1.       The Referrer/Referee expressly agrees that his/her participation in the Program is at their sole risk and is governed by the Program Terms.

2.       The Referrer hereby expressly represents and warrants that they are authorized to share information regarding the Referee with PADOSI KI DUKAN for the purposes of this Program. The Referrer/Referee shall ensure that all information provided by them is true and that there is no restriction on them in sharing the information provided to PADOSI KI DUKAN. The Referrer/Referee also consents to the information being stored in the servers of PADOSI KI DUKAN or its service providers.

3.       Subject to any applicable laws, all warranties of any kind whatsoever, whether express or implied, are hereby expressly disclaimed including, regarding the Incentive or the Program or any transactions effected through the Program.

4.       The Incentive(s) under this Program are neither assignable nor transferable under any circumstance, unless specifically provided hereunder.

5.      The Incentive(s) to the Referrer/Referee shall be given subject to compliance with all applicable statutory legislations, processes and formalities in connection with the Incentive and on production of all such documents and information as may be required by PADOSI KI DUKAN. Any failure on the part of the Referrer to comply with directions issued by PADOSI KI DUKAN for claiming of Incentive shall entitle PADOSI KI DUKAN to deem that the Referrer/Referee has forfeited the Incentive, at their sole discretion.

6.       The Referrer/Referee understand and agree that PADOSI KI DUKAN or its affiliates, shall not be liable for any loss or damage or injury whatsoever that may be suffered, by a Referrer/Referee and/or any third party, directly or indirectly, by use or non-use of the Incentive or from participation in this Program.

7.       Notwithstanding anything to the contrary contained herein, in case of any dispute, the maximum aggregate liability of PADOSI KI DUKAN to Referrer and/ or Referee, shall not exceed the value of the respective Incentive paid/ to be paid for the referral in relation to which the dispute has arisen.

8.      PADOSI KI DUKAN reserves the right to deduct any excess/erroneous payout made by PADOSI KI DUKAN to the Referrer. In the event that any fraud is detected, PADOSI KI DUKAN will deduct any payouts from the Refferer/ Refferee, made in relation to such fraudulent referrals. If these payouts cannot be set off, the Referrer/ Referree shall reimburse PADOSI KI DUKAN for the Incentive received by the Referrer/ Referee from such fraudulent referrals.

9.      The Incentive payout can trigger the requirement to take registration under applicable goods and services taxation laws (“GST Laws”), if the aggregate turnover for a supplier in a given financial year crosses the prescribed limit (i.e. 20 lakh for Normal States/ 10 lakhs for special states) under GST Laws. The Non- GST Suppliers are responsible for and liable to report to PADOSI KI DUKAN if their aggregate turnover is exceeding the aforementioned. Sellers on whom GST Registration becomes applicable subsequently (i.e. after registering with PADOSI KI DUKAN or after participating in this program) shall not be eligible for the Program, unless they have timely and accurately disclosed their incomes and duly complied with all obligation set out under all applicable laws. In the event of breach of default or non-compliance by any Referrer/Referee, any payout under this program shall be forfeited immediately/become recoverable. Additionally, PADOSI KI DUKAN shall be entitled to undertake other appropriate measures against such defaulting Referrer/Referee.

Fair Usage Policy- Returnless Refunds

Date: April 07, 2025

Pursuant to Padosikidukan’s Fair Usage Policy available on its platform, the following terms and conditions are applicable to the suppliers who are registered on the Padosikidukan Platform (“You/Supplier”) with respect to Your returned orders.

1. What is Returnless Refund?

This is a mandatory policy which has been formulated to enhance user trust on the Padosikidukan platform and the sellers on the platform for the most trusted user.

This policy applies to returns initiated by users after delivery. Upon such order return initiated by the user, the user will be promptly refunded with the entire order amount by Padosikidukan on behalf of the seller without the product being picked up from the user.

2. Which orders can fall under this policy?

A returned order shall fall under this ‘Returnless Refunds’ policy for reasons which include but are not limited to: if Your products create a poor user/platform experience or if Your platform rating is low. Some indicative examples of such experience/quality issues are provided below:

1.      delivered product was damaged or defective;

2.      the delivered product was not the same as the product selected and order by the user or the product was missing from the shipment;

3.      the delivered product did not conform to the quality/standards as described/displayed in the product listing; or

4.      the quality score of the seller as communicated to the seller through the supplier panel is above such thresholds as determined by Padosikidukan in its sole and absolute discretion.

3. What is a quality score and how is it determined?

The quality score of a seller is an indicator of sellers’ performance on the platform measured through the delivered orders (which are not returned/cancelled) and good rating received by the seller on such orders. For more details, please refer to the ‘Quality’ tab on Your supplier panel. Any changes in Your quality score may change frequently on the basis of your ratings on the platform. We request you to monitor your quality score regularly on the supplier panel.

4. What are the terms and conditions for orders which fall under the Returnless Refunds?

If the product return falls under this policy (as determined by Padosikidukan in its sole and absolute discretion) the following series of events shall take place in relation to the seller:

1.      The returned product will not be delivered back to the seller and the user shall continue to retain custody of the product and the platform will process a returnless refund to the user;

2.      No payments will accrue or be settled to the seller with respect to such returned product;

3.      The seller will be obligated to pay/settle the cost towards forward shipping only which was incurred in delivering the product to the user and the return shipping cost shall be waived off. The forward cost shall be adjusted from the subsequent payouts due to the seller as per platform terms; and

4.      Any claims made by the supplier under the returns claim policy shall not be entertained by Padosikidukan.  

5. How can You see the status of orders which will not be returned to You as per policy?

Status of Your products orders which will not be returned to you on account of this policy can be viewed in the ‘Returns’ tab on Your supplier panel  along with return summary and user refund status.

6. Where can You check the settlements for Your orders which were refunded without return?

The settlement and adjust amount can be viewed  in the ‘Returns’ tab on Your supplier panel

7.  How can You improve Your quality score on the platform?

Please refer to the ‘Quality’ tab on Your supplier panel for better and complete understanding of quality score and its improvement mechanism.

Miscellaneous

Padosikidukan reserves the right, at its sole discretion, to amend, change, modify, add or remove any portion of this policy at any time without any prior written notice to you. It is your responsibility to review this policy periodically for any updates/ changes.  Further, You are required to ensure that you refer to this page, the supplier panel and all communications (including email communications) on a regular basis for updates.

Continued provision of services on the platform will mean acceptance of these revised conditions.

This policy shall be read with and forms part of other prevailing policies, supplier agreement, terms and conditions of the platform (collectively “Agreement”) and the agreement applies mutatis mutandis.